Shipping policy
We ship AUSPDICE miniatures to supported destinations from Qingdao, Shandong, China. All standard orders are shipped by air, include tracking, and qualify for free standard shipping.
Processing Time
Please allow time for us to prepare your order before shipment:
-
Unpainted Miniatures: 1–2 business days
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Hand-Painted Miniatures: 2–3 business days
Processing time is separate from the estimated shipping time.
Free Standard Shipping
We offer free standard shipping on all orders to supported countries and regions.
Standard shipping costs are already included in the product price, so there is no additional standard shipping charge at checkout.
Because international shipping costs vary by destination, product prices may differ between countries and regions.
Air Shipping & Tracking
Our standard international orders are shipped by air, with YunExpress as our primary logistics service provider.
Every order includes tracking. Once your order has been dispatched, you will receive a tracking number to follow the progress of your shipment.
In some destinations, final delivery may be completed by a local delivery partner after the international shipment arrives in the destination country or region.
Estimated Shipping Time
| Destination | Estimated Shipping Time |
|---|---|
| United States | 6–12 business days |
| Canada | 7–9 business days |
| United Kingdom | 6–10 business days |
| Most EU Countries | 6–10 business days |
| Australia | 7–12 business days |
| New Zealand | 6–10 business days |
| Japan | 6–7 business days |
| South Korea | 6–8 business days |
| Singapore | 6–7 business days |
| Other Supported Regions | 5–25 business days |
Estimated shipping time begins after your order has been dispatched and does not include processing time.
Delivery times are estimates and are not guaranteed. Customs clearance, public holidays, severe weather, peak shipping periods, and local carrier delays may affect actual delivery times.
Business & Bulk Orders
For business purchases and bulk orders, we can provide alternative and faster international shipping solutions through carriers such as DHL, FedEx, and UPS.
Available carriers, shipping methods, delivery times, and costs depend on the destination, order size, weight, and delivery requirements. Please contact us for a customized shipping solution.
Customs & Import Taxes
International shipments may be subject to customs duties, VAT, import taxes, or other local charges depending on the destination and shipping method.
Customs requirements vary by country or region and are determined by local regulations.
Shipping Support
If your tracking information has not updated for an extended period or your shipment is significantly delayed, please contact us. We will be happy to help check the status of your shipment.